Refund and Returns Policy

Effective Date: 5th of May 2026

At BG Hair (BlackGold Hair), we are committed to delivering premium quality human hair products. Due to the hygienic and sensitive nature of wigs and hair extensions, our return policy is carefully structured to protect both our customers and our products.

Returns & Exchanges

We accept returns or exchanges only if the item is defective, damaged, or incorrect.
Requests must be made within 48 hours of delivery.

To be eligible:

Item must be unused, unworn, and unaltered
Lace must not be cut or tampered with
Product must be in original packaging and condition

Non-Returnable Items

For hygiene reasons, we do not accept returns for:

Worn or used wigs/extensions
Altered products (cut lace, styled, dyed, or customized)
Orders outside the 48-hour window

Refunds

Refunds are processed only for approved return cases
Once the product is received and inspected, we will notify you
Approved refunds may be issued as:
- Original payment refund, or
- Store credit (where applicable)

Processing time: 3–7 business days

Exchanges

Where applicable, we may offer:

Product replacement (same item), or
Exchange for another product of equal value

How to Request a Return

📞 WhatsApp: +234 816 744 9189
📧 Email: bg.hair009@gmail.com

Include:

Order details
Clear photos/videos of the issue

Important Notes

Customers are responsible for providing accurate order and delivery details
We are not responsible for damage caused after delivery due to improper handling or care
Slight variations in texture or color are natural and not considered defects

BG Hair – Premium Hair. Flawless You.