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Continue ShoppingTerms & Conditions
1. Acceptance of Terms
BG Hair is a premium beauty brand specializing in the sale of human hair wigs, extensions, and related products. These Terms apply to all users of our website, including browsers, customers, and merchants.
We reserve the right to update or modify these Terms at any time. Continued use of our website means you accept any changes.
2. Products & Quality
- All BG Hair products are made from 100% human hair unless otherwise stated.
- Product descriptions, images, and specifications are provided as accurately as possible. However, slight variations in color, texture, or length may occur due to lighting, screen differences, and the natural nature of human hair.
- Hair textures (e.g., curly, wavy) may vary slightly from batch to batch, this is normal and not a defect.
3. Pricing & Payments
- All prices are listed in Nigerian Naira (₦) unless stated otherwise.
- Prices may change without prior notice.
- Full payment is required before order processing and delivery.
- We accept secure payment methods via bank transfer, online checkout, or as communicated via WhatsApp.
We are not responsible for delays caused by incorrect payment details provided by customers.
4. Orders & Confirmation
5. Delivery & Shipping
- We deliver nationwide across Nigeria and internationally.
- Delivery timelines:
- Lagos: 1–3 business days
- Other states: 2–5 business days
- International: varies by location
- Delivery fees are calculated at checkout or confirmed via WhatsApp.
BG Hair is not responsible for delays caused by:
- Courier services
- Incorrect delivery information provided by the customer
- External factors beyond our control
6. Returns, Exchanges & Refunds
Due to the hygienic and sensitive nature of hair products:
- All sales are final on opened, used, or worn items.
- Returns or exchanges are only accepted if:
- The product is defective, damaged, or incorrect
- You notify us within 48 hours of delivery
To initiate a claim:
- Contact us via WhatsApp with clear photos/videos
- Product must be unused and in original packaging
Approved cases may be eligible for:
- Exchange
- Store credit
- Partial or full refund (at our discretion)
7. Product Use & Care
BG Hair products are human hair and require proper care:
- Use sulfate-free products
- Avoid excessive heat or chemical processing
- Follow recommended maintenance guidelines
We are not responsible for damage caused by improper use, styling, or maintenance after purchase
8. Intellectual Property
All content on this website including logos, images, text, and designs belongs to BG Hair and is protected by applicable laws.
You may not:
- Copy, reproduce, or distribute content without permission
- Use our brand name, images, or materials for commercial purposes.
9. Limitation of Liability
BG Hair is not liable for:
- Indirect or incidental damages resulting from product use
- Allergic reactions or sensitivities (customers should test products appropriately)
- Delays caused by third-party services (couriers, payment providers)
Our liability is limited to the value of the product purchased.
10. Privacy
Your personal information is handled according to our Privacy Policy. By using our services, you consent to how we collect and use your data.
11. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising shall be resolved under Nigerian jurisdiction.
12. Contact Information
For enquiries, support, or complaints:
BG Hair (BlackGold Hair)
📍 19a Kenneth Agbakuru Street,
Off Rasheed Alaba Williams, Lekki Phase 1, Lagos, Nigeria
📞 WhatsApp: +234 816 744 9189
📧 Email: bg.hair009@gmail.com
13. Acceptance of Terms
By accessing our website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.
BG Hair — Premium Hair. Flawless You.